You get a call from someone who claims they are calling on behalf of X Collection Company because you owe $600.00.
Whether or not you know about the $600, the first thing probably running through your mind is “Who is this person, and what is this company whose name I’ve already forgotten? I’ve never heard of this company before.” And if you had any conversation at all with this person, they probably made sure to (A) make you feel bad about this supposed debt, and (B) try to get you to commit to paying the debt immediately or in a convenient payment plan, that they can take over the phone. Right now.
Before you whip out your credit card, or agree to some sort of payment plan with this random person calling you on behalf of a company whose name you’ve already forgotten the name of, take a deep breath. Slow this train down and think through your options. Don’t agree to anything over the phone on the first phone call, and follow some of the tips I have listed below:
- Wait a few days. Federal law requires debt collectors to send you a piece of paper called a “written notice of debt” within 5 days of first contacting you. It doesn’t matter if you request this letter or you you didn’t request the letter, a legitimate debt collector must mail you a written notice of debt within 5 days of calling you.
- Check the Secretary of State’s website. As I will discuss in another blog post, if a collector is doing business in Nebraska, regardless of where their physical office is, they are required to register with the Secretary of State. This isn’t foolproof, but it can help you to determine whether the state of Nebraska recognizes this company calling you as a legitimate collector. Click here to get you started on a search with the Nebraska Secretary of State.
- Check your credit report. If this company is legit, they are going to report the debt on your credit report. This isn’t always a hard and fast rule, so don’t rely exclusively on this one.
- Use the Googles. Search for this company online, usually the bigger name collection companies are in the news and have their own websites. Yes, scammers could also set up a website, but it’s likely others have also been scammed by the same people, so there could at least be some online forums discussing this particular scammer.
Unfortunately, it’s fairly easy to get a name and social security number, but you should never have to “confirm” the amount of your debt to the caller, nor should you agree to making payments on anything until you have proof that the collection company is not a scammer, and has a legitimate debt.